INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! We make every effort to ensure that the product images on our website accurately reflect the items you will receive. Please note that slight variations in color may occur due to lighting, screen resolution, or manufacturing updates, but the style, design, and quality remain the same.

Where can I view my sales receipt?

Once your purchase is complete, a copy of your sales receipt will be sent to your registered email address. You can also view and download your receipt at any time by logging into your account, going to the Order History section, and selecting the order you’d like to review. If you checked out as a guest, please refer to the email confirmation you received.

How can I return an item?

Returning an item is simple. If you’re not completely satisfied with your purchase, you can initiate a return within 15 days of receiving your order. And return it to the address from which you received the item.

Once we receive and inspect your item, we’ll process your refund or exchange and notify you by email.

Will you restock items indicated as “out of stock?”

We regularly restock popular items, but availability may vary depending on the product and supplier. If an item is out of stock, you can click the “Notify Me” button (if available) on the product page to receive an email as soon as it’s back. For limited edition or seasonal items, restocking may not be guaranteed—so we recommend grabbing your favorites while they’re available!

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